Using a hardware token like the YubiKey for MFA can provide several benefits compared to using a software-based authenticator like the Microsoft Authenticator app. You could also highlight any measures that have been put in place to ensure the security of the app, such as encryption of data or regular security updates.Īlternatively, you may want to consider using a hardware token like the YubiKey for 2FA. Emphasizing that the app helps to protect their accounts and personal information from unauthorized access may help to alleviate concerns about privacy. One approach you could take is to provide a clear and concise explanation of the security benefits of using the Microsoft Authenticator app for two-factor authentication (2FA). You could also consider offering training or support to help staff feel more comfortable with using the app. In order to address these concerns, it may be helpful to provide clear and transparent information about how the app will be used and what data it will have access to. It’s understandable that your staff may have concerns about installing the Microsoft Authenticator app, as people may be hesitant to allow new software to access their personal devices. ![]() How to Deal with User Concerns About Microsoft Authenticator App
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